Caroline Moore, Director

I qualified as a Solicitor in 1991 and have specialised in medical cases for the past18 years. I feel privileged that in my first medical case, I recovered a large award (£1M) for a 19 year old  man, who suffers from cerebral palsy. I take no pleasure in holding the NHS to account when medical care is not adequate; there are clearly far more patients that leave hospital happy with their care, than those who are unhappy.

However, for unhappy patients, I take my role in helping them very seriously. If they feel they have been let down by one profession, then I wish them to be happy with their service from the legal profession. I prefer them to feel relaxed with me on board. Seeing a solicitor can make a lot of people feel nervous and that’s a shame. If you see me, I won’t be in a suit; I will be casual smart and asking you to put the kettle on!  

I am happy to see clients at our offices, but I do like to see client’s in the comfort of their own home. A lot of clients are poorly and would find it difficult to travel to our office anyway. My clients are people, not a file number.