At Medical Solicitors, we always strive to give you the best possible service. However, if you become unhappy or concerned about the service we have provided at any point, you should inform us immediately so that we can do our best to resolve the problem.
In the first instance, it may be helpful to contact the person working on your case to discuss your concerns. We will do our best to resolve any issues. If you would like to make a formal complaint, you can read our full complaints procedure.
What to Do if We Cannot Resolve Your Complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently, and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us directly first. If you have, then you must take your complaint to the Legal Ombudsman within the time frames specified below.
Since 1st April 2023, the Legal Ombudsman expects complaints to be made:
- Within six months of receiving a final response to your complaint
and
- Within a year of the date of the act or omission about which you are concerned; or
- Within a year of you realising there was a concern
If you would like more information about the Legal Ombudsman, please contact them.
Legal Ombudsman Contact Details
Address: Legal Ombudsman PO Box 6167 Slough SL1 0EH
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: https://www.legalombudsman.org.uk/contact-us/
Complaints about our professional conduct or behaviour
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
Solicitors Regulation Authority Contact Details:
Address: The Cube, 199 Wharfside Street, Birmingham, B1 1RN
Telephone: The Solicitors Regulation Authority’s contact centre’s number is 0370 606 2555
Email: report@sra.org.uk
Website: www.sra.org.uk