The personal information collected on the Website will be treated confidentially and dealt with in accordance with this Privacy Statement and the Website’s Terms and Conditions of Use. If you follow a link to another website this privacy statement will not apply. You are advised to check the privacy policy of the website in question.
Any personal data you provide to us will be used by us to deal with any enquiry you make through the Website and to provide any services which you ask us to provide. We may also add your details to our database.
We may use cookies to store session information while users are browsing its Web sites. We may also use cookies at its discretion to enable more accurate reporting of site usage data, such as new visitors, unique visitors and returning visitors. The data stored in the cookie for usage tracking is a randomly generated identifier and does not identify you personally.
Please note that we cannot guarantee that any email sent from you to us will be received by us or that its contents are or will remain secure during or following transmission. Likewise we cannot guarantee that emails sent by us to you are secure. If you have any concerns about the security of email transmissions to or from us, you may prefer to telephone or write to us instead.
We respect your right to privacy and treat our obligations under the Data Protection Act 1998 (“the Act”) very seriously. We will keep your personal information confidential except to the extent that it is necessary to disclose it by law or to comply with a regulatory or legal process or where we need to disclose the information to provide a product or service that you have requested.
Under the Act you have the right to receive details of the personal data we maintain on you. An official fee is payable. If you would like to see the information we hold about you or would like to be removed from our database, you should contact us via the Office Manager, Annette Moore.
Email Privacy
Our privacy policy for emails is as follows: –
The information contained in this communication is confidential and may be legally privileged. It is intended solely for use by the intended recipient(s) and others authorised to receive it. If you have received this message in error you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Medical Solicitors is a trading name of Medical Solicitors Ltd (formerly Caroline Moore Law) and is a limited company registered in England and Wales under registered number 07023752 and is authorised and regulated by the Solicitors Regulation Authority. Cybercrime Disclaimer: Please be aware that email accounts can be hacked by criminals. If you receive any notification of changes purporting to come from us (particularly including bank details) please contact the person dealing with the matter directly by reliable and established means, such as by telephoning the number on our website (not the number on any suspicious Email you may receive). Our bank account details will not change – please inform us immediately if you are asked to send money to an alternative account or if you are asked to make a payment directly to our bank account by Email. We will not be liable for the transfer of any monies to a bogus account unless it occurred as a result of our negligence. This footnote confirms this message has been scanned for viruses. Please consider the environment before printing this message.
Disclaimer : This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Medical Solicitors.
If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone.
Please contact the sender if you believe you have received this email in error.
This e-mail has been created in the knowledge that e-mail is not necessarily a secure communications medium. We advise that you understand and observe this lack of security when e-mailing us. Although we have taken steps to ensure that this e-mail and attachments are free from any virus, responsibility for any loss or cost arising from its transmission is hereby excluded.
Privacy and Security
We keep information passed to us confidential and respect your right to privacy. We will keep your personal information confidential except to the extent that it is necessary to disclose it by law or to comply with a regulatory or legal process or where we need to process the information to provide a product or service that you have requested. We have procedures designed to ensure that personal data is used only by appropriately authorised and trained personnel and to safeguard such information against accidental loss or unauthorised disclosure. Any personal data received from you will be processed only for the purposes of preventing money laundering or terrorist financing, or as permitted under the Data Protection Regulations. In some circumstances we may use online identity checking services to verify your identity.
If you are an individual, you have a right under the Data Protection Regulations to obtain the personal data that we hold on you. Should you have any queries concerning this right, please contact our Data Protection Officer, Caroline Moore. We will comply with your access rights without delay and within a month in any event. Providing you with access to the personal data we hold about you is free of charge although we may charge or refuse a request if it is deemed to be manifestly unfounded or excessive. If we refuse a request, we will tell you why and how you may complain about our decision. You may also have the following rights as a data subject, which you can exercise free of charge:
Rectification - the right to require us to correct any mistakes in your personal data; To be forgotten - the right to require us to delete your personal data in certain situations; Restriction of processing - the right to require us to restrict processing of your personal data in certain circumstances; Data portability - the right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations; To object - the right to object at any time to your personal data being processed for direct marketing (including profiling) and in certain other situations to our continued processing of your personal data; Not to be subject to automated individual decision making - the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulations.
We will retain your personal data for a period in accordance with Law Society guidance and relevant legislation.
If on your authority we are working with other professional advisers or lawyers, we will assume that we may disclose any relevant aspect of your matter to them.
We are required under our professional rules to conduct an identity check on all clients. We may also in some cases consult credit reference agencies in order to assess your creditworthiness. If you are an individual, we require your consent before we do this. Your continuing instructions to us will constitute your consent to us carrying out such a search. Details of the credit agency we use are available on request. We will keep that information strictly confidential unless otherwise required by law or court order.
Where you provide us computer network addresses for sending material to, we will assume, unless you tell us otherwise, that your arrangements are sufficiently secure and confidential to protect your interests.
The Internet is not secure and there are risks if you send sensitive information in this manner or you ask us to do so. Data we send by email is not routinely encrypted, so please tell us if you do not want us to use email as a form of communication with you or if you require data to be encrypted.
We will take reasonable steps to protect the integrity of our computer systems by screening for viruses on email sent or received. We expect you to do the same for your computer systems.
The Firm may become subject to periodic checks by Law Society approved Consultants and/or Assessors. This could mean that your file is selected for checking, in which case we would need your consent for the checking to occur. All such checks are conducted by individuals who have provided the Firm with a Confidentiality Agreement. Your acceptance of these Terms of Business amounts to your consent to make your file available for checking. If you do not want us to make your file available for checking you must notify us and we will mark your file accordingly. If you refuse to give us consent to checks, your refusal will not affect the way your case is handled in any way.
We may correspond with you by email unless you advise us in writing that you do not wish us to do so. You acknowledge that email may not be secure. Email will be treated as written correspondence and we are entitled to assume that the purported sender of an email is the actual sender and that any express or implied approval or authority referred to in an email has been validly given. You consent to us monitoring and reading any email correspondence travelling between you and any mail recipient at the Firm.
We will aim to communicate with you by such method as you request. More often than not this will be in writing, but may be by telephone if it is appropriate. Please do note that all telephone calls are recorded for training and monitoring purposes. We may need to virus check disks or e-mails, but unless you withdraw consent we may communicate with others when appropriate by e-mail or fax but we cannot be responsible for the security of correspondence and documents sent by e-mail or fax.
Use of Artificial Intelligence (AI) Tools
To continually improve the quality and efficiency of our legal services, the firm explores, tests, and implements secure, audited artificial intelligence (AI) tools. This section outlines our governance framework for using this technology responsibly and ethically, in full compliance with our data protection obligations under UK GDPR.
Purpose of AI Usage
The firm may use AI tools for a range of purposes, including:
Enhancing Legal Services: For tasks such as legal research, document review, summarising records, transcribing meetings and drafting initial documents to improve the efficiency and quality of services provided to clients.
Evaluation and Testing: To assess the capabilities, security, and suitability of new technologies before any decision is made on their wider implementation.
Governance and Risk Management
The firm acknowledges that the use of new technologies like AI requires rigorous oversight. Our commitment to data protection is paramount in this process.
Data Protection Impact Assessments (DPIAs): A DPIA is conducted for every AI tool the firm explores or tests that is likely to involve a high risk to individuals' rights and freedoms. This process is mandatory when processing special category data, such as client health records.
Data Processor Vetting: For any AI tool that will process client data, the firm conducts thorough due diligence on the provider. We ensure a robust Data Processing Agreement (DPA) is in place to govern the relationship and meet our stringent security requirements.
Contractual Safeguards: We ensure our agreements with AI providers include contractual guarantees that client data will be protected. This includes assurances that data is encrypted in transit and at rest and will not be used to train general or third-party AI models.
Human Oversight and Professional Judgment
The firm has a clear policy that AI is an assistive tool and not a replacement for professional legal judgment.
Mandatory Human Review: All AI-generated output is treated as a preliminary draft and must be independently verified for accuracy by a qualified lawyer before any reliance is placed upon it. This measure is in place to mitigate the risk of inaccurate AI output, or "hallucinations," which could otherwise damage a client's case.