Caroline Moore

Medical Negligence Experience

Since 1993, I have had experience in so many areas of medical practice, but I do have particular interests in brain injury (including stroke), cerebral palsy, injuries to women in pregnancy, gynaecological surgery, bowel injuries sustained during surgery as well as DVT (blood clots) and pulmonary embolism. 

I feel privileged that in my first medical negligence case, I recovered a large 7-figure compensation sum for a delightful 19-year-old young man who suffered from cerebral palsy since birth. I take no pleasure in holding the NHS to account when medical care is not reasonable; there are clearly far more patients that leave hospital happy with their care than those who are unhappy. 

However, for unhappy patients, there has to be answers and accountability. My team takes its role in helping them very seriously. If a client feels let down by the healthcare profession, then we wish them to have confidence in our legal profession.

I consider that my team owes a critical duty to healthcare providers to screen out at an early stage cases that have poor prospects of success. In some cases, all a patient wants is better communication and clear answers, not to claim compensation. It is satisfying to achieve early resolution for all concerned in such circumstances (even though my firm receives no monetary reward). Equally, it is so important that solicitors do not give clients false hope but honest and realistic advice, even though it may not be what a client was hoping to hear. 

I prefer you to feel relaxed with my team acting for you. Seeing a solicitor can make some clients feel nervous and that’s a shame. If you see our team, most of us won't be in suits.

When I ran a caseload, I was always happiest seeing clients in the comfort of their own home. A lot of clients are poorly and would find it difficult to travel to our office anyway. Our clients are people, not a file number. We do have nice offices though to welcome clients who wish to come to us.

In February 2022, I was delighted to be named Partner of the Year at the 2022 Sheffield & District Law Society Legal Awards. The judging panel commended Medical Solicitors for its growth - opening two additional offices in Hull and York - despite the challenges faced during the pandemic. 

How Caroline likes to spend her free time:

In my spare time, I enjoy spending time with my family, salsa dancing and platform diving. I reached competition level in October 2015. The diving is a psychological as well as physical challenge, away from the challenges of litigation, but I am no Tom Daley! I was away from the platform with a long recovery from ankle arthroscopy with microfracture in June 2020. I am left with intermittent chronic pain issue but at least this experience gives me insight into my clients who suffer with mobility issues.